Refund policy

To request a return or order cancellation, log in to your customer account and follow the guided process:
👉 Request a return or cancellation: https://shopify.com/103658586450/account

Our 14-day return policy means that after receiving an item, you have 14 days to request a return. To be eligible for a return, the item must be in the same condition as when you received it, must not have been worn or used, must have all tags and must be in its original packaging. You will also need the receipt or proof of purchase. To start a return, contact us at info@infosate.com. Returns must be sent to the following address: Contrada Mandalà, 1 cap 96012 Avola (SR). If the return is accepted, the return shipping costs are borne by the customer and we will send you instructions on how and where to send the package. Items sent without a prior return request will not be accepted. For any questions about returns, contact us at any time at info@infosate.com.

Damages and issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. This way we can evaluate the problem and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalised items) and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us. Unfortunately we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, purchase the new item separately.

14-day reflection period for the European Union
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return to let you know if the refund has been approved or not. If approved, you will be automatically refunded within 10 business days via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@infosate.com.